At Shed And Soil Sales, we take pride in offering quality garden products that stand the test of time, just like a well-built garden shed. However, we understand that sometimes products may need to be returned or exchanged. Our policy is designed to be as straightforward as digging with our premium garden tools.
Our Returns Promise
We offer a 15-day return policy from the date you receive your items. Whether it’s garden furniture that doesn’t quite fit your space or children’s garden tools that weren’t what you expected, we’re here to help.
Please note: For hygiene reasons, we cannot accept returns on compost bins & waste bags that have been used. All returned items must be in their original packaging and unused condition, just as you’d expect when selecting garden arches or hand tools from our collection.
Simple Returns Process
- Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
- Receive Instructions – Our customer service team will respond within 2 business days with return authorization and shipping instructions.
- Pack Securely – Please repackage the item carefully in its original packaging, including all accessories and documentation.
- Ship Back – Send the package to our warehouse at:
Shed And Soil Returns
94 Vale St, St. Asaph, GB CH1P 7FX - Receive Refund/Exchange – Once we receive and inspect your return, we’ll process your refund or exchange within 5 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service – just as we carefully track our deliveries of garden benches and parasols.
Refund Timeline & Methods
Refunds will be processed within 5 business days after we receive your return. The refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
- PayPal: Typically appears within 24 hours
Original shipping fees are non-refundable, except in cases of our error.
Exchange Policy
Prefer a different garden chair or need a larger size of garden furniture cover? We’re happy to exchange items within 15 days of receipt. Simply follow the return process above and indicate you’d like an exchange. We’ll ship your new item once we receive the original.
Damaged or Incorrect Items
If your garden arches or tools arrive damaged or incorrect, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange a free replacement or return.
Returns Request Template
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Shed And Soil Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Product Name: [e.g., Teak Garden Bench, Children’s Tool Set]
Reason for Return: [Please specify]
Preferred Resolution: Refund / Exchange for
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Number]
Non-Returnable Items
To ensure the safety and quality of our products, we cannot accept returns on:
- Used compost bins & waste bags (for hygiene reasons)
- Custom-made or personalized garden items
- Products damaged through misuse or improper care
If you have any questions about our returns policy, don’t hesitate to contact our friendly team at [email protected]. We’re as committed to your satisfaction as we are to providing quality garden solutions.
Happy gardening,
The Shed And Soil Team