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Welcome to Shed And Soil Sales! These Terms and Conditions govern your use of our website www.shedandsoil.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use

1.1 Access and Eligibility

Our website is intended for users aged 18+ who wish to purchase quality garden products including canopies, children’s garden tools, compost bins, garden furniture, and more. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content on this website (text, images, logos, product designs) is the property of Shed And Soil Sales and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our garden products, including:

  • Garden arches & arbours
  • Children’s garden tools
  • Compost bins & waste bags
  • Garden furniture and accessories
  • Garden hand tools and equipment

However, slight variations may occur. Product images are for illustrative purposes and colors may differ slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly and offer alternatives or a full refund.

3. Ordering Process

3.1 Placing Orders

When placing an order, you agree to:

  • Provide accurate and complete information
  • Ensure delivery address is correct
  • Use the site only for legitimate purchases

3.2 Order Confirmation

After placing an order, you’ll receive an email confirmation. This constitutes our acceptance of your order and forms a contract between us.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Pricing

All prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices but will honor the price at time of order confirmation.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and bank holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95) – via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping – for orders over £50, via EMS within 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons.

6. Returns & Refunds

6.1 Return Policy

We offer a 15-day return policy from the date of receipt for most items. To initiate a return:

  1. Contact us within 15 days at [email protected]
  2. Include your order number and return details
  3. Follow our return instructions
  4. Ship items to: Shed And Soil Returns, 94 Vale St, St. Asaph, GB CH1P 7FX

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used compost bins & waste bags
  • Custom-made or personalized items
  • Products damaged through misuse

6.3 Refund Processing

Refunds are processed within 5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Customer Responsibilities

7.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login details.

7.2 Product Use

You agree to use all garden products (tools, furniture, etc.) as intended and follow any safety instructions provided.

7.3 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using trackable shipping.

8. Liability Limitations

Shed And Soil Sales shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Product misuse or improper care
  • Delivery delays beyond our reasonable control
  • Minor variations in product appearance

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the site after changes constitutes acceptance of the new Terms.

12. Contact Us

For questions about these Terms or our products:

Shed And Soil Sales
94 Vale St, St. Asaph, GB CH1P 7FX
Email: [email protected]

Thank you for choosing Shed And Soil Sales for your gardening needs. We’re committed to providing quality products and excellent service to help you create your perfect outdoor space.